Terms of Service

Last updated: 15th January 2026

Acceptance of Terms

By accessing or using the rapidscale website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, you must not access or use our services.

These Terms constitute a legally binding agreement between you and rapidscale Ltd. We reserve the right to modify these Terms at any time, and such modifications will be effective immediately upon posting on our website. Your continued use of our services after any such changes constitutes your acceptance of the new Terms.

Company Information

rapidscale Ltd is a company registered in Ireland with the following details:

Description of Services

rapidscale provides cross-border tax compliance services for e-commerce businesses, including but not limited to:

• VAT registration and compliance management across EU member states
• Customs and duties consultation and management
• Tax calculation services for international transactions
• Ongoing compliance monitoring and regulatory updates
• Documentation and reporting services
• Training and consultation on tax compliance matters

The specific services provided to you will be detailed in your service agreement or engagement letter. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with appropriate notice.

User Obligations and Responsibilities

As a user of our services, you agree to:

• Provide accurate, complete, and up-to-date information about your business and tax requirements
• Comply with all applicable laws and regulations in your business operations
• Respond promptly to requests for information or documentation needed to provide our services
• Pay all fees and charges in accordance with the agreed payment terms
• Use our services only for lawful purposes and in accordance with these Terms
• Maintain the confidentiality of any login credentials or access information provided to you
• Notify us immediately of any changes to your business that may affect our services

You are responsible for ensuring that your use of our services complies with all applicable laws and regulations in your jurisdiction. You acknowledge that tax laws are complex and subject to change, and you are ultimately responsible for your tax compliance obligations.

Payment Terms and Fees

Fees for our services will be as agreed in your service agreement or as quoted to you. Unless otherwise specified:

• All fees are quoted and payable in Euros (EUR)
• Payment terms are typically 30 days from invoice date unless otherwise agreed
• Late payment may result in interest charges and suspension of services
• All fees are exclusive of VAT, which will be added where applicable
• Refunds are not provided for services already rendered

Intellectual Property

The rapidscale website, including all content, features, functionality, information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof, are owned by rapidscale Ltd, its licensors, or other providers of such material and are protected by Irish, European Union, and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use our website and services for your business purposes in accordance with these Terms. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our website without our prior written consent.

Any feedback, comments, or suggestions you provide regarding our services may be used by rapidscale without any obligation to compensate you for such use.

Confidentiality and Data Protection

We understand that our services involve access to confidential business and financial information. We are committed to maintaining the confidentiality of your information and will not disclose it to third parties except as necessary to provide our services or as required by law.

Our handling of personal data is governed by our Privacy Policy, which forms part of these Terms. By using our services, you consent to our collection, use, and disclosure of your personal information as described in our Privacy Policy.

Limitation of Liability

To the maximum extent permitted by applicable law, rapidscale Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of our services.

Our total liability to you for all damages, losses, and causes of action arising out of or relating to these Terms or your use of our services, whether in contract, tort (including negligence), or otherwise, shall not exceed the amount paid by you to rapidscale for the services in question during the twelve (12) months preceding the event giving rise to the liability.

We provide our services with reasonable care and skill, but we do not warrant that our services will be uninterrupted, error-free, or completely secure. Tax laws and regulations are complex and subject to change, and we cannot guarantee specific outcomes or results from our services.

Disclaimers and Warranties

Our services are provided on an "as is" and "as available" basis. We disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that:

• Our services will meet your specific requirements
• Our services will be uninterrupted, timely, secure, or error-free
• The results obtained from our services will be accurate or reliable
• Any errors in our services will be corrected

Indemnification

You agree to defend, indemnify, and hold harmless rapidscale Ltd, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees) arising from:

• Your use of our services
• Your violation of any term of these Terms
• Your violation of any third-party right, including without limitation any copyright, property, or privacy right
• Any claim that your use of our services caused damage to a third party

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Ireland, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms will be brought exclusively in the courts of Ireland, and you hereby consent to the personal jurisdiction and venue therein.

If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our services and supersede and replace any prior agreements we might have had between us regarding our services.

Termination

Either party may terminate the service relationship at any time with appropriate notice as specified in your service agreement. Upon termination:

• All outstanding fees and charges become immediately due and payable
• We will cease providing services and may suspend access to our systems
• You remain liable for any obligations incurred prior to termination
• We will return or destroy confidential information as requested, subject to legal retention requirements

We may terminate or suspend your access to our services immediately, without prior notice or liability, if you breach any provision of these Terms.

Force Majeure

rapidscale shall not be liable for any failure or delay in performance under these Terms which is due to fire, flood, earthquake, elements of nature or acts of God, acts of war, terrorism, riots, civil disorders, rebellions or revolutions, or any other cause beyond our reasonable control.

Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our services after those revisions become effective, you agree to be bound by the revised terms.

Contact Information

If you have any questions about these Terms of Service, please contact us: