Privacy Policy

Last updated: 15th January 2026

Data Controller Information

rapidscale Ltd is the data controller responsible for your personal data. Our contact details are:

Data We Collect

We collect different types of information depending on how you interact with our services. The data collection includes both information you provide directly and information we collect automatically when you use our website.

Information You Provide to Us

• Contact Information: Name, email address, phone number, company name, and postal address when you contact us or request our services
• Business Information: Details about your business, tax requirements, and compliance needs
• Communication Records: Content of emails, phone calls, and other communications with us
• Service Information: Information related to the tax compliance services we provide to you

Information We Collect Automatically

• Website Usage Data: Pages visited, time spent on pages, click-through rates, and navigation patterns
• Technical Information: IP address, browser type, device information, operating system, and referral URLs
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies as detailed in our Cookie Policy

How We Use Your Information

We use the information we collect for legitimate business purposes. How we use your data depends on the legal basis for processing and the specific purposes outlined below.

Service Provision

• Providing cross-border tax compliance services and support
• Processing VAT registrations and managing ongoing compliance requirements
• Communicating with you about our services and your account
• Responding to your inquiries and providing customer support

Business Operations

• Improving our website functionality and user experience
• Conducting internal business analysis and service development
• Ensuring the security and integrity of our systems
• Complying with legal and regulatory requirements

Marketing and Communications

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to perform our tax compliance services
• Legitimate Interests: Processing for our legitimate business interests, such as improving our services and website security
• Legal Obligation: Processing required to comply with legal and regulatory requirements
• Consent: Where you have given specific consent for certain processing activities, such as marketing communications

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: Trusted third-party service providers who assist us in operating our business and providing services to you
• Legal Requirements: When required by law, regulation, or legal process
• Tax Authorities: As necessary to fulfil our obligations in providing tax compliance services
• Business Transfers: In connection with any merger, sale of company assets, or acquisition

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal requirements. Our data retention practices include:

• Service Data: Retained for the duration of our business relationship and for 7 years thereafter to comply with tax and accounting requirements
• Website Data: Analytics and usage data retained for up to 2 years
• Marketing Data: Retained until you withdraw consent or unsubscribe from communications
• Legal Requirements: Some data may be retained longer to comply with specific legal obligations

Your Rights

Under GDPR and UK data protection laws, you have several rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data to another organisation
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent where processing is based on your consent

To exercise any of these rights, please contact us using the contact information provided in this policy. We will respond to your request within one month of receipt.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and staff training
• Secure data storage and backup procedures

International Data Transfers

We primarily process data within the European Economic Area (EEA). If we transfer your data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and provide personalised services. For detailed information about our use of cookies, please refer to our Cookie Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date at the top of this page.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

You also have the right to lodge a complaint with the Irish Data Protection Commission if you believe we have not handled your personal data in accordance with data protection law. You can contact them at www.dataprotection.ie.